Ian Mann & Son's Privacy Policy

We appreciate your interest in our Privacy Policy. At Ian Mann & Son, we take the protection of your data very seriously, and in the below we explain what data we collect when you use our website and services and how it is used.

General Information 

1. What law applies?

Our use of your Personal Data is subject to both the UK`s Data Protection Act (“DPA”) and the EU's General Data Protection Regulation (“GDPR”), and of course we process your Personal Data accordingly.

2. What is Personal Data?

Personal Data is any information relating to personal or material circumstances that relates to an individual. This may include, a name, date of birth, e-mail address, postal address, or telephone number but also online identifiers such as IP addresses or device ID`s. 

3. What is processing?

"Processing" means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means. The term is broad and covers virtually any handling of data.

4. What is Special Category Data?

Special category data is Personal Data that needs more protection because it is sensitive. This includes Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data. As well as, data concerning health, a person’s sex life; and a person’s sexual orientation. In order to lawfully process Special Category Data, it is necessary to consent to the processing.

5. Personal Data of a third party

Where any Personal Data submitted by you to us relates to a third party, you represent and warrant that the Personal Data is up-to-date, complete, and accurate and that you have obtained the third party’s prior consent for our collection, use and disclosure of their Personal Data for the Purposes. 

6. Who is responsible for data processing?

The responsible party within the meaning of the DPA and the GDPR is Ian Mann & Son Ltd of 90 Lower Fold, Marple Bridge, Stockport SK6 5DU. If you have any questions or if you wish to exercise your rights, please contact us using marple@ianmannandson.com, call +44 0161 427 9466 or write to us at the above address. 

7. What are the legal bases of processing?

In accordance with the DPA and the GDPR, we have to have at least one of the following legal bases to process your Personal Data:

• you have given your consent,

• the data is necessary for the fulfilment of a contract / pre-contractual measures,

• the data is necessary for the fulfilment of a legal obligation, or

• the data is necessary to protect our legitimate interests, provided that your interests are not overridden. 

8. Is there an obligation for me to provide data? 

Within the scope of our business relationship, you are only required to provide personal data that is necessary for the establishment, implementation, and termination of a business relationship or that we are legally obliged to collect. Without this data, we will usually have to refuse to conclude the contract or will no longer be able to perform an existing contract and may have to terminate it.

Data we collect automatically

1. Log data

Each time you visit our website, our system automatically records the following data from the visiting device and stores it in a so-called log file: i) Name of the retrieved file, ii) date and time of the visit, iii) amount of data transferred, iv) message about successful retrieval, type of browser and version used, v) IP address (identification of the user's device), vi) Operating system of the visiting device, vii) Internet service provider of the visiting device, viii) website from which you access our website, and ix) which of our website pages you are accessing. The legal basis for processing is our legitimate interest.

2. Hosting 

To provide our website, we use the services of Leadpages (US), Inc., who process all data to be processed in connection with the operation of our website on our behalf. The legal basis for the data processing is our legitimate interest in providing our website. 

3. Content Management System

We use the Content Management System (CMS) of Leadpages, to publish and maintain the created and edited content and texts on my website. This means that all content and texts submitted to my website is transferred to Leadpages. The legal basis for this processing is our legitimate interest.

4. Google Fonts

We integrate the fonts of the provider Google LLC, whereby the user's data is used solely for the purpose of displaying the fonts in the user's browser. The integration is based on my legitimate interest in a technically secure, maintenance-free and efficient use of fonts, their uniform display and taking into account possible licensing restrictions for their integration. The legal basis for this processing is our legitimate interest.

5. Font Awesome

We integrate Font Awesome of Fonticons Inc, whereby the user's data is used solely for the purpose of displaying the fonts in the user's browser. The integration is based on our legitimate interest.

6. Cookies

We use so-called cookies on our web site. Cookies are small text files that are stored on your respective device (PC, smartphone, tablet, etc.) and saved by your browser. For further information please refer to our Cookie Policy. The legal basis for the use of cookies is your consent as well as our legitimate interest.

7. Links to other websites

Please note that if you use a link from our website to a third-party website, that third-party may also set new cookies that are not covered by this policy. In such cases, we recommend that you read the cookie policy on the third-party website itself.

Data we collect directly

1. Contacting us

In addition to your name, company name, and e-mail address, IP address or telephone number, if provided, we usually collect the context of your message which may also include certain Personal Data. The Personal Data collected when contacting us is to handle your request and the legal basis is both your consent and contract. 

In addition and in accordance with the Regulation of Investigatory Powers Act 2000 and the Telecommunications (Lawful Business Practice) (Interception of Communications Regulations) 2000 and of course the DPA and GDPR, we may also record your phone conversations with us. For further information please refer to our Call Recording Policy. The legal basis for call recording is your consent as well as our legitimate interest.

2. When using our services

We process the Personal Data involved in your use of our services in order to be able to provide our contractual services. This includes in particular our support, correspondence with you, invoicing, fulfilment of our contractual, accounting and tax obligations. Accordingly, the data is processed on the basis of fulfilling our contractual obligations and our legal obligations.

3. Administration, financial accounting, office organisation, contact management

We process data in the context of administrative tasks as well as organisation of our business, and compliance with legal obligations, such as archiving. In this regard, we process the same data that we process in the course of providing our contractual services. The processing bases are our legal obligations and our legitimate interest. 

Analytics 

Based on both, your consent when you first visit our website and our legitimate interest, we use the following tools for analytics. For further details, please also refer to our Cookie Policy. 

1. Google Analytics

We use Google Analytics from Google LLC to evaluate your use of our website, to compile reports on the activities and to provide other services related to the use of our website in order to improve the user experience. When Google Analytics is used, interactions of website visitors are primarily recorded and systematically evaluated with the help of cookies. Google states that it will not associate your IP address with any other data held by Google. The use of Google Analytics is based on your consent.

2. Hotjar

We use Hotjar, a web analytics service provided by Hotjar Ltd, to better understand usage patterns, the needs of our users and to optimise our services and user experience. Hotjar uses cookies and other technologies to collect information about user behaviour and user devices (in particular, a device's IP address (which is collected and stored in anonymised form), screen size, device type (unique device identifiers), browser information, geographic information (on a country-by-country basis only), preferred language for viewing my website). Hotjar stores this data in a pseudonymised user profile. Neither Hotjar nor we will use this information to identify individual users, nor will the data be merged with other data about individual users. The use of Hotjar is based on your consent.

General Principles

1. Who receives my data?

Within Ian Mann & Son, those that need your data to fulfil our contractual and legal obligations will receive access to it.

Processors used by us may also receive data for these purposes. These are companies in the categories of IT services, telecommunications, and sales and marketing. Where we use processors to provide our services, we take appropriate legal precautions and corresponding technical and organisational measures to ensure the protection of personal data in accordance with the relevant legal provisions.

Data is only passed on to third parties within the framework of legal requirements. We only pass on users' data to third parties if this is necessary, for example, for contractual purposes or on the basis of legitimate interests in the economic and effective operation of our business or you have consented to the transfer of data. 

2. How long will my data be stored?

As far as necessary, we process and store your personal data for the duration of our business relationship, which also includes, for example, the initiation and execution of a contract.

In addition, we are subject to various storage and documentation obligations, which result from the minimum statutory retention periods and HMRC, among others. The retention and documentation periods specified there are two to 6 years.

3. How do we secure your data? 

Our website uses SSL or TLS encryption to ensure the security of data processing and to protect the transmission of content or contact requests that you send to us. We have also implemented numerous security measures (“technical and organisational measures”) for example encryption or need to know access, to ensure the most complete protection of Personal Data processed through this website. 

Nevertheless, internet-based data transmissions can always have security gaps, so that absolute protection cannot be guaranteed. And databases or data sets that include Personal Data may be breached inadvertently or through wrongful intrusion. Upon becoming aware of a data breach, we will notify all affected individuals whose Personal Data may have been compromised as expeditiously as possible after which the breach was discovered.

4. Special Category Data

Unless specifically required when using our services and explicit consent is obtained for that service, we do not process special category data.

5. Minors

We do not request Personal Data from minors and children and do not knowingly collect such data or pass it on to third parties.

6. Automated decision-making

Automated decision-making is the process of making a decision by automated means without any human involvement. Automated decision-making including profiling does not take place.

7. Do Not Sell

We do not sell your Personal Data.

Your Rights and Privileges 

1. Privacy rights 

Under the DPA and GDPR, you can exercise the following rights:

• Right to information

• Right to rectification

• Right to object to processing

• Right to deletion

• Right to data portability

• Right of objection

• Right to withdraw consent

• Right to complain to a supervisory authority

• Right not to be subject to a decision based solely on automated processing.

If you have any questions about the nature of the Personal Data we hold about you, or if you wish to exercise any of your rights, please contact us.

2. Updating your information

If you believe that the information, we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion, or object to its processing, please do so by contacting us. 

3. Withdrawing your consent 

You can revoke consents you have given at any time by contacting us. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

4. Access Request 

In the event that you wish to make a Data Subject Access Request, you may inform us in writing of the same. We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days, we will tell you why and when we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we will tell you why.

5. Complaint to a supervisory authority

You have the right to complain about our processing of Personal Data to a supervisory authority responsible for data protection. The supervisory authority in the UK is: The Information Commissioner's Office (ICO), located at Wycliffe House, Water Ln, Wilmslow SK9 5AF, UK www.ico.org.uk. However, we would appreciate the opportunity to address your concerns before you contact the ICO.

Validity and questions

This Privacy Policy was last updated on Thursday, 24th of August, 2023, and is the current and valid version. However, we want to point out that from time to time due to actual or legal changes a revision to this policy may be necessary. If you have any data protection questions, please feel free to contact us.